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A confirmed generation failure returns the credits reserved for that task once. A long-running task or uncertain submission stays under reconciliation; it is not automatically resubmitted. Credit restoration is separate from a refund of a payment.
Payment refunds are not automatic. When purchases become available, contact support with the order reference to request review of unused credits, duplicate payments, incorrect charges or an unavailable purchased service. Do not send full payment card details. Any applicable mandatory consumer rights and the payment provider's rules continue to apply.
A confirmed payment refund freezes remaining credits from that order while the amount and any used credits are reviewed. Partial refunds, consumed credits and disputes require individual handling. We do not promise a settlement time before the payment provider confirms it. See Contact and reports.